The second-hand marketplace Members Share Frustration About Size Updates

Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.

This online marketplace has revised its sizing categories for women's and children's garments failing to inform every member regarding the update.

Social Media Response

Countless users and merchants have taken to social media claiming that product pages now present a modified sizing category compared to what was initially listed due to the recalibration.

The company said the new system was more in line with similar services.

The platform has recommended to examine their items and adjust the sizing manually when needed, causing user dissatisfaction.

Size Classification Updates

Before the change, the sizing featured numerical and alphabetical indicators, like S/8 or M/10.

The revised method features a letter and a range like S/UK 8-10.

For certain items, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.

Member Accounts

A fashion influencer, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," which is what Vinted now does.

A different member, located in Scotland, said garments she listed with size 14 tags were displaying on the service as size 20–22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she explained.

Necessary Adjustments

A different user, from Derby, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".

"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she explained.

Service Background

The app has more than 100 million members, comprising 18 million UK members.

It has become a favored option to second-hand platforms like eBay and Depop.

This isn't the first time that an unexpected update to the app has proved unpopular: earlier, Vinted reversed a change regarding delivery choices due to shopper criticism.